Sora Hostel Terms and Conditions

(Scope of Application)

Article 1

Any and all agreements entered into by and between Sora Hostel (hereinafter referred to as “Hostel") and guests and other agreements in relation thereto shall be governed by this regulation, and any matters not stipulated herein shall be governed by laws and generally established customs.

Article 1-2

Notwithstanding the preceding paragraph, in case Hostel accepts any special provisions to the extent not contrary to laws or customs, the special provisions shall prevail.

(Application for Lodging Agreement)

Article 2

A person who desires to apply for lodging in Hostel shall be required to provide Hostel with the following information:
  1. Name of guests
  2. Date of lodging and estimated arrival time
  3. Telephone number and emai address
  4. Number of guests
  5. Any other matters Hostel requires

Article 2-2

In cases where a guest applies for extension of lodging period beyond the date of lodging set forth the item 2 of the preceding paragraph during his/her lodging, Hostel shall treat the application as new one at the time of the offer.

(Concluding of Lodging Agreement)

Article 3

A lodging agreement shall come into effect when Hostel approves the application set forth in the preceding Article; provided, however, that this shall not apply if Hostel proves not having approved the application.

Article 3-2

In cases where the applicant fails to pay the application fee set forth in paragraph 2 by the day designated by Hostel, the lodging agreement shall become invalid; provided, however, that this shall apply only to the case Hostel has notified the applicant of such rule.

(Rejection of Concluding Lodging Agreement)

Article 4

Hostel may reject the application for concluding a lodging agreement in cases falling under any of the following events:
  1. When the application does not conform to this regulation.
  2. When Hostel cannot afford to accept the application due to lack of a vacant room.
  3. When one who intends to lodge in Hostel is considered to be likely to commit any activities against laws, or public order or moral.
  4. When one who intends to lodge in Hostel falls under any of the following items.
  5. When one who intends to lodge in Hostel makes a violent demand or demands a burden beyond the reasonable range to Hostel or employees thereof.
  6. When one who intends to lodge in Hostel is expressly considered to be infected in any infectious disease listed in the class 1 through the class 3 set forth in the Ministerial Order of the Health, Labor and Welfare Ministry.
  7. When Hostel is unable to lodge the guest due to unavoidable reasons, including, but not limited to natural disaster and malfunction of facilities.
  8. When one who intends to lodge in Hostel is likely to cause nuisance to other guests due to being totally drunk, etc.
  9. When one who intends to lodge in Hostel takes any behavior that causes nuisance to other guests.
  10. When one who intends to lodge in Hostel doesn't follow the rules and regurations of Hostel.

(Termination Right of Guest)

Article 5

A guest may terminate a lodging agreement by notice to Hostel.

Article 5-2

In cases where a guest terminates a lodging agreement in whole or in part due to reasons attributable to the guest, he/she shall pay a penalty charge according to the rule.

Article 5-3

In cases where a guest fails to arrive at Hostel by 10:00 p.m. without any information and payment, Hostel may consider that the lodging agreement is terminated by the guest and treat accordingly.

(Termination Right of Hostel)

Article 6

In cases falling under any of the following events, Hostel shall be entitled to terminate the lodging agreement.
  1. When the guest is considered to be likely to commit any activities against laws, or public order or moral, or when the guest is considered to have committed said activities.
  2. When the guest is considered to be affected with any infection listed in the class 1 through the class 3 designated by the ministerial ordinance of the Health, Labor and Welfare Ministry.
  3. When Hostel is not able to lodge the guest due to reasons resulted from any cause beyond its control, including, but not limited to natural disaster.
  4. When the guest falls under any of the following items.
  5. When the guest makes a violent demand or demands any burden beyond the reasonable range to Hostel or employees thereof.
  6. When one who intends to lodge in Hostel is likely to cause nuisance to other guests due to being totally drunk, etc. or when a guest takes any behavior that causes nuisance to other guests.
  7. When one who intends to lodge in Hostel commits any activities that interfere with fire prevention, including, but not limited to smoking at the nonsmoking area, doing mischief on fire-fighting equipment, etc.
  8. When the guest lets any person other than guests enter the guest room whether temporarily or not.
  9. When the guest has brought or tried to bring any of the following matters into Hostel.
  10. When the guest tries to take out any equipment or goods of Hostel or move them to another area in Hostel.
  11. When the guest tries to make any change, conversion or alteration to the building or equipment of Hostel.
  12. When the guest distributes advertising literature or goods or conducts religious activities (propagandizing, invitation) or business activities to other guests, visitor or employees in Hostel.
  13. When the guest conducts such activities as cause serious nuisance to other guests.
  14. When the guest fails to comply with rules on use established by Hostel.

Article 6-2

In cases where a guest terminates a lodging agreement in whole or in part due to reasons attributable to the guest, he/she shall pay a penalty charge.

(Registration of lodging)

Article 7

A guest shall complete registration of the following matters at the reception desk on the day of arrival.
  • Name, age, sex, address and occupation
  • In case of foreigner, nationality and passport number
  • Departure date
  • Any other matters Hostel requires

Article 7-2

In cases where a guest desires to make payment under Article 10 by means of credit card or others to be substituted for money, he/she shall show it in advance at the registration set forth in the preceding paragraph.

(Utility Time of Guest Room)

Article 8

The time zone in which a guest can make use of a guest room shall be as set forth below; provided, however, that when the guest stays on consecutive days, he/she may make use of it all day long except on arrival day and departure day.
Check in: at 16:00 to 22:00
Check out: at 12:00

Article 8-2

Notwithstanding the preceding paragraph, Hostel may accept usage of the guest room during the time period other than those set forth in the preceding paragraph. In this case, additional charge as set forth below shall be charged.
  1. The half price of the room charges for excess less than 2 hours
  2. The total amount of the room charge for excess two hours or more

(Compliance of Usage Rules)

Article 9

A guest shall comply with the usage rules established by Hostel and posted in the premises of Hostel.

Article 9-2

Business hours of main premises of Hostel shall be as set forth below, and business hours of other premises of Hostel shall be shown through a pamphlet and brochure or provided, and service directory in guest rooms.
  • Front service: 14:00 to 22:00
  • Curfew: None
  • Washing machine (fee required): 8:00 to 23:00
  • Shower room service: 24 hours

Article 9-3

In case of unavoidable reasons, the business hours set forth in the preceding paragraph shall be changed temporarily. In this case, it is informed by suitable measures.

(Payment of Charges)

Article 10

Details and calculation method of the lodging charges or others to be paid by the guest shall be as set forth in Appendix 1.

Article 10-2

Payments of the lodging charges or others set forth in the preceding paragraph, shall be made by Bank of Japan note or currency (Japanese yen), or Hostel voucher approved by Hostel, credit card or others to be substituted for money on arrival of the guest or on a claim by Hostel at the reception desk.

Article 10-3

Even when the guest voluntarily forgoes staying after the guest room become available by provision by Hostel of it to guest or when the guest voluntarily cease staying after he/she starts staying in the guest room, the guest shall pay full amount of room charge.

(Liability of Hostel)

Article 11

When, on performance by Hostel of lodging agreements and other agreement in relation thereto, any default by Hostel causes damage to the guest, Hostel shall compensate the guest for such damage; provided, however, that this shall not apply if said damage is caused by reasons not attributable to Hostel like the acts by war, a natural disaster, the third party.

Article 11-2

Hostel has an insurance policy in the Hostel general liability insurance in order to deal with possible fire disaster or others.

(Treatment in case of inability of provision of guest room on which lodging agreement has been made)

Article 12

In cases where Hostel is unable to provide guest room on which lodging agreement has been made, Hostel shall, under guest's consent, introduce other hostels on the same conditions as far as possible to the guest.

Article 12-2

In cases where Hostel is unable to introduce other Hostels despite the provisions of the preceding paragraph, Hostel shall pay compensation equivalent to penalty charges to the guest, and the compensation shall be allotted to damages; provided, however, that this shall not apply if said unavailability is caused by reasons not attributable to Hostel.

(Treatment of Deposited Goods)

Article 13

In cases where any goods, money, or articles of value which the guest has brought into the premises of Hostel are lost, stolen, or otherwise damaged, Hostel is not to be held responsible for such items and shall not be required to compensate the guest under any circumstances.

(Custody of Guest's Baggage and Belongings)

Article 14

If, when a guest left baggage and belongings behind after check out, its owner is known to Hostel, Hostel shall notify the guest of it and follow instruction; provided, however, that in case the guest gives no instruction or its owner is known to Hostel, Hostel shall keep it in custody for 2 weeks (including discovery date) and discard it. However, food and drink shall be immediately discarded.

(Indentification for Guest's Baggage and Belongings)

Article 15

With respect to any damage caused by non-compliance by the guest with Hostel staff's instruction, guidance, notice, or evacuation guidance during emergencies, Hostel shall not compensate.

(Liability of Guest)

Article 16

In case Hostel suffers any damage caused on purpose or by negligence of a guest, the guest shall compensate Hostel for it.

(Exclusion)

Article 17

Usage of computer communication from within Hostel shall be made at a guest's own risk. Even when a guest suffers any damage resulted from interruption of communication service due to any system failure or other reasons, Hostel shall not be liable thereto at all. In addition, in cases where Hostel or a third party suffers any damage caused by a guest's act unsuitable for computer communication at Hostel's discretion, the guest shall compensate for the damage.

Appendix 1: Calculation Method of Lodging Charges, etc.

Total amount to be paid by a guest Detail

  1. Basic Lodging Charge: Room charge
  2. Cost for food and drink and other charges
  3. Consumption tax

Appendix 2: Penalty charges; A day on which Hostel receives the cancel notice

A day on which Hostel receives the cancel notice

No show The day of arrival 1-2 days before 3 days before
100% 100% 100% 0%
  • Percentage (%) set forth above is rate of penalty charges.
  • In case of reservation of consecutive lodging, when the reservation is cancelled in whole simultaneously by notice on or One day before of the 2 days of arrival, penalty shall be charged for corresponding rate according to Appendix 2, and no penalty shall be charged for thereafter.
  • In case of reservation of consecutive lodging, when the reservation is cancelled in part, penalty shall be charged for corresponding rate according to Appendix 2, regardless of the number of cancelled days. Penalty rate based on the cancelled first and 2nd lodging date shall apply.
  • Example: In case of change of reservation from "four overnight lodgings, check in on the 1st day of November, check out on the 5th day of November" to "two overnight lodgings, check in on the 1st day of November, check out on the 3rd day of November", the number of cancelled days is counted as two, but penalty shall be charged for just one night on 3rd day of November and treated as cancellation on two days before.
  • In case of cancellation of reservation for multiple guests, penalty shall be charged corresponding to the number of guests.
  • In case of cancellation of reservation for multiple guests in whole or in part, penalty rate based on the number of applicants shall apply, regardless of the number of cancelled guests or the number of lodgers.
  • Example: In case of change of reservation of "three overnight lodgings of 4 guests, check in on the 2nd day of January, check out on the 5th day of January" to "lodgings of 2 guests, without change of other schedule", it falls under the case: cancellation on the following day of the lodging date because the number of applicants is 4. So, penalty shall be charged for two guests until 3rd of January cancelled.
  • If, when a guest apply for lodging through any travel agency (including reservation site), the guest is explained to be governed by another provisions of said ravel agency (including reservation site) on penalty charges (cancellation charges), said provisions shall apply.

End.

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